jiliff Casino Privacy Policy

1. Who We Are

jiliff Casino ("jiliff," "we," "us," or "our") operates the online gaming platform accessible at jiliff.app, including all associated mobile applications and services (collectively, the "Platform"). jiliff Casino is the data controller responsible for the personal data of players who register and use the Platform.

This Privacy Policy applies to all personal data collected by jiliff Casino in connection with your use of the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.

By registering an account on jiliff Casino or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

jiliff Casino collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

jiliff Casino does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by responsible gaming obligations (e.g., self-exclusion records) or applicable law.

3. How We Use Your Personal Data

jiliff Casino uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jiliff Casino account, including processing your registration, verifying your identity, and enabling you to access Platform features.
• Payment Processing: To process deposits and withdrawals, verify payment method ownership, and maintain accurate financial records in compliance with Philippine financial regulations.
• Legal Compliance: To comply with our obligations under the Data Privacy Act of 2012, anti-money laundering (AML) laws, PAGCOR regulations, and other applicable Philippine legislation. This includes conducting Know Your Customer (KYC) checks and reporting suspicious transactions to relevant authorities where required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the Platform and its players.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to enforce self-exclusion requests, and to administer deposit limits and other responsible gaming tools in accordance with PAGCOR guidelines.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the jiliff Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw this consent at any time.

jiliff Casino will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

4. Legal Basis for Processing

jiliff Casino processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and jiliff Casino – specifically, to provide you with access to the Platform and its gaming services.
• Legal Obligation: Processing is required to comply with jiliff Casino's legal obligations under Philippine law, including AML regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for jiliff Casino's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities – particularly marketing communications and the use of non-essential cookies – jiliff Casino relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Personal Data

jiliff Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya/Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive the financial data necessary to process your deposits and withdrawals.
• Game Providers: Third-party game developers and live dealer studios receive limited technical data (such as player session tokens) necessary to deliver game content. They do not receive your full identity or financial data.
• Identity Verification Services: KYC and AML compliance providers receive identity documents and verification data solely for the purpose of confirming your identity and screening against sanctions lists.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive data where jiliff Casino is legally required to disclose it.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on jiliff Casino's behalf under strict data processing agreements that prohibit independent use of your data.
• Professional Advisers: Lawyers, auditors, and accountants who require access to certain data in the course of providing professional services to jiliff Casino, subject to professional confidentiality obligations.

6. Cookies & Tracking Technologies

jiliff Casino uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as secure login sessions, account authentication, and fraud prevention. These cookies cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the Platform – such as which pages are visited most frequently and whether error messages are encountered. This data helps jiliff Casino improve the Platform experience. These cookies do not identify you personally.
• Functional Cookies: These cookies remember your preferences – such as your preferred language, display settings, and responsible gaming limits – so you do not need to re-enter them on each visit.

jiliff Casino does not use third-party advertising cookies or cross-site tracking technologies that follow your activity on other websites.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the jiliff Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7. Data Retention

jiliff Casino retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with jiliff Casino, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, as evidence of the consent given.
• Self-Exclusion Records: Retained indefinitely to prevent re-registration by excluded players, in accordance with responsible gaming obligations.

When personal data is no longer required, jiliff Casino will securely delete or anonymise it in accordance with our data destruction procedures.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jiliff Casino:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and shared. This Privacy Policy fulfils that obligation.
• Right of Access: You have the right to request a copy of the personal data jiliff Casino holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly through your jiliff account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliff Casino's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jiliff Casino's overriding legal obligations.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jiliff Casino has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact jiliff Casino's Data Protection Officer using the contact details provided in Section 13 of this Policy. We will respond to all verified data subject requests within thirty (30) calendar days of receipt, as required by the Data Privacy Act.

9. Data Security

jiliff Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS): All data transmitted between your device and jiliff Casino's servers is encrypted using industry-standard TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored on jiliff Casino's servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to jiliff Casino employees and contractors who have a legitimate need to access it in the course of their duties. All staff with access to personal data are subject to confidentiality obligations and regular data privacy training.
• Two-Factor Authentication: jiliff Casino's internal systems require multi-factor authentication for all staff accessing personal data.
• Regular Security Audits: jiliff Casino conducts regular penetration testing and security audits of its Platform and data infrastructure.
• Incident Response: jiliff Casino maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act.

While jiliff Casino takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jiliff login credentials and for notifying us immediately if you suspect unauthorised access to your account.

10. Children's Privacy

The jiliff Casino Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jiliff Casino does not knowingly collect personal data from individuals under the age of 21.

If jiliff Casino discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the personal data in question, and return any deposits made, subject to identity verification.

If you are a parent or guardian and believe that your child has registered on the jiliff Platform, please contact our Data Protection Officer immediately using the contact details in Section 13 so that we can take prompt action.

11. International Data Transfers

jiliff Casino primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines – for example, where jiliff Casino uses internationally hosted cloud infrastructure or game provider platforms.

Where personal data is transferred outside the Philippines, jiliff Casino ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses that require the recipient to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012.
• Transfers only to countries or organisations that the National Privacy Commission has recognised as providing an adequate level of data protection.
• Implementation of additional technical security measures where required by the nature of the transfer.

By using the jiliff Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

12. Changes to This Privacy Policy

jiliff Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how jiliff Casino protects your personal data.

Your continued use of the jiliff Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

13. Contact & Data Protection Officer

jiliff Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO through the following channels:

• Data Protection Officer – jiliff Casino
• Email: [email protected]
• Live Chat: Available 24/7 within the jiliff Casino Platform – select "Privacy & Data" from the support menu.

We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within thirty (30) calendar days, as required by the Data Privacy Act.

If you are not satisfied with jiliff Casino's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph.